No. Anyone can submit a report through their mobile browser with zero downloads, zero accounts, and zero friction. Scanning the QR code on a sticker opens a webpage instantly. This is intentional — maximum reporters means maximum protection for your fleet. The NotifyMe app is for fleet managers and vehicle owners — not reporters.

Within 60 seconds in normal conditions. The moment a report is submitted our system fires an SMS via Twilio and an email via SendGrid simultaneously. Push notifications via the app arrive in under 10 seconds. We monitor delivery status via carrier callbacks and track every notification in your dashboard.

For fleet vehicles — tire problems, lights out, swaying or load shift, hitch issues, open doors or panels, falling debris, and general safety concerns. For driver behaviour — aggressive driving, distracted driving, speeding, unsafe lane changes, illegal parking, and positive reports for great driving. For bins — bin full, overflowing, damaged, moved to a different location, or need an additional bin or size swap.

QR scanning itself does not provide GPS — the location comes from the reporter's phone GPS separately. When a reporter submits a report the browser requests location permission. If they allow it — GPS coordinates accurate to 3 to 5 metres are captured and included with the alert. If they decline — the report still goes through without coordinates. For construction sites and roadsides — outside with clear sky — GPS accuracy is excellent. Reporters who install the NotifyMe app provide GPS automatically with every report.

Unlike vehicle safety alerts where any bystander might legitimately report a dangerous tire — a bin pickup request triggers a real truck dispatch that costs your company time and fuel. A false or unauthorized pickup request wastes a driver trip. The company PIN ensures only authorized personnel on your job sites can request a pickup. Anyone who scans the bin QR without the correct PIN sees a message to contact their site supervisor — no report submitted and no dispatch triggered.

Yes — and we recommend it. Site-specific PINs give you tighter control. If a PIN from a completed job is ever shared or leaked it can only be deactivated for that site without affecting your other locations. Your dashboard shows which PIN belongs to which site so you always know who has access to what. Generating a PIN for a new site takes 30 seconds.

Three failed PIN attempts locks that device from submitting further attempts for 24 hours. PINs can be set to 4 or 6 digits. All PIN attempts including failed ones are logged in your dashboard so you can see if someone is repeatedly trying incorrect PINs on a specific bin.

Our anti-spam system limits the same device or IP address to one notification per vehicle per two-hour window. If someone submits a second report within that window — the report is recorded in our system but no second SMS or email fires. The reporter sees a thank you message so they know their report was received. A maximum of five notifications per vehicle per hour applies regardless of reporter. This protects your team from alert fatigue while controlling notification costs.

Every text note is automatically screened by OpenAI's Moderation API before processing — catching hate speech, threats, and inappropriate language at zero cost. Every photo is scanned by AWS Rekognition image recognition AI before storage or delivery — detecting explicit content, violence, and hate symbols at approximately $0.001 per image. Content flagged with high confidence is automatically blocked. Content flagged at medium confidence is held for admin review. This two-layer system ensures inappropriate content never reaches your team.

Three reasons. Quality — MMS compresses photos heavily and delivery varies by carrier. The app delivers full resolution photos instantly and reliably. Cost — MMS photo messages cost significantly more per message than push notifications. Privacy — delivering photos in the app means they are only accessible to authenticated account holders, not anyone who sees an SMS on an unlocked phone. Download the free NotifyMe app to receive photos from reporters.

NotifyMe integrates with Geotab via their open API and SDK. When a fleet vehicle receives an alert the alert data including GPS coordinates flows directly into your Geotab dashboard automatically. This adds the public intelligence layer — real reports from real people on the road — to your existing telematics without replacing or duplicating anything you already use. Contact us to discuss your specific Geotab setup and whether you are using a Geotab reseller.

NotifyMe has both an outbound API — we push data to your systems when events happen — and an inbound API — external systems can write data into NotifyMe. This means you can register vehicles automatically when they are added to your telematics platform, sync your fleet roster without manual entry, and have alert data flow into your existing dashboards without anyone copying and pasting. Full API documentation and a sandbox environment are available on request.

NotifyMeBins works alongside your existing dispatch software. Your dispatcher receives the bin full alert with GPS in the NotifyMe dashboard and enters the pickup into your system as normal — just now with exact GPS coordinates instead of a vague phone description. Deeper integration with Trux, AMCS, and other waste management platforms is available via our outbound API. Contact us to discuss your specific software environment.

NotifyMe Solutions is fully compliant with PIPEDA — the Personal Information Protection and Electronic Documents Act. We collect only data necessary to provide the service. Data is stored encrypted in Canadian cloud servers. Reporter IP addresses are stored as one-way SHA-256 hashes — never in plain text. License plates are encrypted using AES-256 at rest. You can request access to, correction of, or deletion of your data at any time by contacting info@notifymerv.com.

All commercial electronic messages comply with Canada's Anti-Spam Legislation (CASL) — every email includes sender identification, a physical address, and a one-click unsubscribe. SMS notifications comply with the US Telephone Consumer Protection Act (TCPA) — consent is obtained and documented during account creation, reply STOP unsubscribes at any time. All email communications also meet US CAN-SPAM Act requirements.

No. Reporter identity is never shared. You receive the report content — issue type, note, GPS location, and photo if attached — but not the reporter's name, phone number, email, or any identifying information. Reporter IP addresses are stored as one-way hashes that cannot be reversed. This anonymity is by design — it encourages more people to report problems because there are no personal consequences for doing so.

For most businesses — same day. Create your account, register your vehicles or bins, and your stickers are ordered. Once stickers arrive and are applied your operation is live. No hardware installation. No IT project. No training program beyond showing your team how to log in. Most businesses are fully operational within a week of signing up.

Yes. Book a free demo and we will walk you through the complete platform using our demo environment. We also offer a pilot program for qualifying businesses where you can run NotifyMe on a subset of your fleet or bins before full rollout. Contact us to discuss what a pilot looks like for your specific operation.